Refund Policy

Effective Date: 11 December 2025
Last Updated: 11 December 2025

At DPM Hosting Global, we maintain a transparent and fair refund structure. Please read this policy carefully before purchasing any service.

1. Standard Policy — No Refund

All payments made to DPM Hosting Global are final and non-refundable. This applies to all services including:

• Web Hosting Plans
• VPS / Cloud Hosting
• Domain Registration & Renewal
• SSL Certificates
• Add-on Services
• Setup Fees
• Maintenance and Support Services
• Promotional or Discounted Plans

2. Exception — Genuine Reason Refund

A refund may be approved only if the reason is considered genuine and valid by our team.

Examples of Genuine Reasons:

• Duplicate or double payment
• Payment deducted but service not activated
• Technical error on our side preventing service usage
• Incorrect auto-renewal caused by system error

Refund Processing Time:
If approved, the refund will be processed within 7 working business days to the original payment method.

3. Non-Eligible Reasons

Refunds will not be issued for reasons such as:

• Change of mind
• Customer device or technical problems
• Domain spelling mistakes
• Dissatisfaction with features after purchase
• Unused or partially used service
• Personal preferences or misunderstanding of features

4. Renewal Payments

All renewal payments are non-refundable, unless a genuine system error is verified.

5. Chargebacks

If a chargeback is initiated with a bank or payment provider:

• All services will be suspended immediately
• Your account may be terminated permanently
• Outstanding dues may be pursued legally

6. Requesting a Genuine Refund

To request a refund, contact us with complete details.

7. Acceptance of Policy

By using our services, you acknowledge and agree to this Refund Policy in full.